ANALISIS PENGARUH KUALITAS PELAYANAN DAN DISIPLIN KERJA KARYAWAN TERHADAP KEPUASAN PASIEN ASKES DI PT ASKES KEDIRI

Yogi Yunanto

Abstract


Abstract
This research is motivated researcher observations and experiences, especially
that of PT Askes Kediri Askes Patients who are less sensitive in terms of quality of
service and low sense of employee discipline in obeying the rules. As a result, many
patients who are less conscious and lazy to perform administrative activities.
The problem of this study is (1) Is the quality of health care insurance in effect
on patients’ satisfaction, PT Askes Kediri? (2) Is the employee disciplinary effect on
patient satisfaction in PT Askes Kediri? (3) Is the quality of service and employee
discipline effect on patient satisfaction in PT Askes Kediri?
This study used a qualitative approach to formulating a hypothesis, then the
hypothesis will be tested using a quantitative approach. Where the data obtained will
be calculated using the formula and test the statistical analisisa
Conclusion The results of this study were (1) Variable quality of service  (X1)
to simultaneously deliver significant influence on patient satisfaction in PT Askes
kediri with a probability value of b1 is 0.017 less than 0.05. (2) Variable discipline
employees (X2) simultaneously providing significant influence on patient satisfaction
in PT Askes Kediri with a probability value of b2 is 0.031 less than
0.05. (3) Variable quality of service (X1) has a regression coefficient (β) for = 0.149,
employee discipline (X2) is 0.123, thus it can be said that the service quality variable
(X1) has a dominant influence on patient satisfaction in PT Askes Kediri .Conclusions
based on these results, it is recommended: (1) the principal purpose of the application
quality of service and employee discipline is to give satisfaction to the patient.
Therefore, employees should always put quality of service and employee discipline.
(2) the employee must be continuously examined, to prove whether the quality of
care and discipline works are in accordance with the applicable rules.
Keywords: Quality of Service, Employee Discipline, Patient Satisfaction.


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