Pengaruh Kualitas Produk, Harga Produk, Promosi Dan Layanan Purna Jual Terhadap Keputusan Pembelian Sepeda Motor Honda (Type Beat Mathic) (Studi Kasus Pada Siswa Smk Al Bashtomi Loceret Nganjuk)

Authors

  • Afiff Yudha Tripariyanto Magister Teknik Industri, Institut Adhitama Surabaya
  • Lukmandono Lukmandono Magister Teknik Industri, Institut Adhitama Surabaya

DOI:

https://doi.org/10.30737/jatiunik.v1i2.120

Keywords:

Product Prices, Purchasing Decisions, Product Quality, After Sales Service, Promotions

Abstract

With increasingly sophisticated times, automotive companies, especially in the field of motorcycles must be able to determine the right marketing strategy so that the business can survive and win the competition. Many factors are considered by consumers before buying a product that is influenced by factors that are less effective promotion, a price that is more expensive than the price offered by competitors, the quality of the product that is still lacking and also after-sales service that does not provide customer satisfaction. The purpose of this study was to determine and test the effect of product quality, price, promotion and after-sales service on purchasing decisions of Honda Beat Mathic motorcycles among students of Smk Al Bashtomi Loceret Nganjuk. This research is a descriptive type of research, namely research that describes objects that are related to general decision making. The population in this study were vocational students who bought Honda motorbikes. The sample in this study were 100 students of SMK Al-BASTHOMI Loceret Nganjuk who bought Honda motorcycles taken by accidental sampling. Data collection is done by using a questionnaire. The partial test results prove that four independent variables namely product quality, price, promotion and after sales service have a positive and significant effect on the variable.

 

Semakin Besar sebuah bangsa dan negara dengan dibarengii perkembangan jaman yang semakin canggih,serta semakin banyak permintaan produksi sepeda motor dan semakin meningkatnya persaingan industri sepeda motor di Indonesia, sehingga perusahaan otomotif terutama dibidang sepeda motor harus dapat menentukan strategi pemasaran yang tepat agar usahanya dapat bertahan dan memenangi persaingan. Untuk memperluas pangsa pasar, maka perusahaan harus mampu mengetahui apa yang dibutuhkan atau diharapkan oleh konsumennya. Banyak faktor yang menjadi pertimbangan konsumen sebelum membeli suatu produk. Hal ini dapat dipengaruhi oleh faktor promosi yang kurang efektif, harga yang lebih mahal dibandingkan harga yang ditawarkan pesaing, kualitas produk yang masih banyak kekurangan dan juga layanan purna jual yang kurang memberikan kepuasan kepada pelanggan menjadi faktor penting yang harus diperhatikan oleh perusahaan.
Tujuan dari penelitian ini adalah untuk mengetahui dan menguji pengaruh kualitas produk, harga, promosi dan layanan purna jual terhadap keputusan pembelian sepeda motor Honda Beat mathic dikalangan siswa Smk Al Bashtomi Loceret Nganjuk. Penelitian ini merupakan penelitian yang berjenis deskriptif, yaitu penelitian yang menggambarkan obyek-obyek yang berhubungan untuk pengambilan keputusan yang bersifat umum. Populasi dalam penelitian ini adalah Siswa SMK yang membeli sepeda motor Honda. Sampel dalam penelitian ini adalah 100 Siswa SMK AL-BASHTOMI Loceret Nganjuk yang membeli sepeda motor Honda yang diambil secara accidental sampling. Pengumpulan datanya dilakukan dengan menggunakan kuesioner.
Hasil pengujian secara parsial membuktikan bahwa empat variabel independen yaitu kualitas produk, harga, promosi dan layanan purna jual mempunyai pengaruh positif dan signifikan terhadap variabel dependen yaitu keputusan pembelian sepeda motor Honda. Hasil pengujian regresi berganda menunjukkan bahwa semua variabel independen (kualitas produk, harga, promosi, dan layanan purna jual) berpengaruh positif terhadap keputusan pembelian. Pengaruh positif terbesar terhadap keputusan pembelian sepeda motor Honda Beat Mathic pada Siswa Smk Albashtomi adalah pada variabel Kualitas Produk dengan hasil pengujian thitung 4.822 , kemudian diikuti oleh variabel harga dengan nilai hitung 4,455, selanjutnya variabel promosi dengan nilai 2.985 dan paling rendah yaitu variabel layanan purna jual dengan nilai hitung 2.367.

 

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How to Cite

Tripariyanto, A. Y., & Lukmandono, L. (2018). Pengaruh Kualitas Produk, Harga Produk, Promosi Dan Layanan Purna Jual Terhadap Keputusan Pembelian Sepeda Motor Honda (Type Beat Mathic) (Studi Kasus Pada Siswa Smk Al Bashtomi Loceret Nganjuk). JATI UNIK : Jurnal Ilmiah Teknik Dan Manajemen Industri, 1(2), 119–128. https://doi.org/10.30737/jatiunik.v1i2.120

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Vol. 1 No. 2 (2018): April

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