Not Just Outcomes: Why the Process Experience Determines Public Satisfaction at Public Service Malls. Ekonika : Jurnal Ekonomi Universitas Kadiri, [S. l.], v. 11, n. 2, 2026. DOI: 10.30737/ekonika.v11i2.7653. Disponível em: https://ojs.unik-kediri.ac.id/index.php/ekonika/article/view/7653. Acesso em: 1 oct. 2026.