Penilaian Pelayanan Transportasi Umum Surabaya Raya Dengan Metode Customer Statisfaction Index dan Importance Performance Analysis. Jurnal Manajemen Teknologi & Teknik Sipil, [S. l.], v. 5, n. 1, p. 45–59, 2022. DOI: 10.30737/jurmateks.v5i1.2260. Disponível em: https://ojs.unik-kediri.ac.id/index.php/jurmateks/article/view/2260. Acesso em: 6 dec. 2025.