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Penilaian Pelayanan Transportasi Umum Surabaya Raya Dengan Metode Customer Statisfaction Index dan Importance Performance Analysis. JURMATEKS [Internet]. 2022 Jul. 19 [cited 2025 Dec. 6];5(1):45-59. Available from: https://ojs.unik-kediri.ac.id/index.php/jurmateks/article/view/2260