“Effect of Service Quality and Ease of Use Perception on Public Satisfaction of GoBis (Golek Bis) Suroboyo Application Users”. Jurnal Mediasosian : Jurnal Ilmu Sosial Dan Administrasi Negara, vol. 9, no. 2, Sept. 2025, pp. 427-3, https://doi.org/10.30737/mediasosian.v9i2.6624.