ONLINE SINGLE SUBMISSION IMPLEMENTATION: LESSONS LEARNED FROM DUREN SAWIT SUB-DISTRICT

Zahratus Syaifara; Simon Sumanjoyo Hutagalung; Ita Prihantika

doi:10.30737/mediasosian.v7i2.5051

Authors

Zahratus Syaifara Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Politik, Universitas Lampung
Simon Sumanjoyo Hutagalung Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Politik, Universitas Lampung
Ita Prihantika Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Politik, Universitas Lampung, Indonesia

DOI:

https://doi.org/10.30737/mediasosian.v7i2.5051

Keywords:

System Implementation, Online single submission, Digitazitation service

Abstract

The rapid development of technology causes government agencies engaged in public services to be able to adapt to technological developments in order to realize acceleration and ease in doing services. The online single submission system is a digital-based system for business licensing that has been implemented by UP PMPTSP Duren Sawit District in providing its services. This study uses qualitative descriptive methods with interview, observation, and documentation data collection techniques to obtain analysis and description related to the implementation of the online single submission system as a form of digital-based services in UP PMPTSP Duren Sawit sub-district by referring to the HOT-Fit model on the aspects of system implementation according to Yosuf et al., (2008), namely human, organization, and technology. The results of this study show that the implementation of the online single submission system as a form of digital-based services at UP PMPTSP Duren Sawit district is considered optimal, although there are still several things that must be considered related to the lack of socialization and training carried out, resulting in a lack of knowledge and understanding of system users on the use of the system, so that business actors are reluctant to register their businesses and the services provided. In assisting thonline single submission system, it is considered that there are still irregularities

References

Al Fawwaz, H. A. (2019). Implementasi sistem online single submission dalam pelayanan izin mendirikan usaha secara elektronik di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Ngawi: Perspektif Peraturan Pemerintah nomor 24 tahun 2018 dan hukum Islam. Universitas Islam Negeri Maulana Malik Ibrahim.

Apriyani, D. A. (2017). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen. Jurnal Administrasi Bisnis, 51(2), 1–7.

Davis, F. D. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies, 38(3), 475–487.

Dwiyanto, A. (2021). Reformasi birokrasi publik di Indonesia. UGM PRESS.

Hutagalung, M. M., Ginting, G. G. P., & Radityo, M. E. (2020). Implementasi Peraturan Pemerintah Republik Indonesia Nomor 24 Tahun 2018 Tentang Pelayanan Perizinan Berusaha terintegrasi Secara Elektronik Dalam Memajukan Pelaku Usaha.

Mardhatillah, L., & Sujianto, S. (2017). Komunikasi Dan Koordinasi Penyelenggaraan Pelayanan Umum Bidang Angkutan Di Dinas Perhubungan Komunikasi Dan Informatika Kota Pekanbaru. Riau University.

Mu’abidah, U. (2023). Implementasi Kewenangan Pemerintah Kabupaten Jember Dalam Pelaksanaan Online Single Submission Pada Perizinan Usaha. UIN KH Achmad Siddiq Jember.

Peraturan Nomor 97 Tahun 2014 Tentang Penyelengaraan Pelayanan Terpadu Satu Pintu.

Peraturan Pemerintah Nomor 24 Tahun 2018 terkait pelayanan perizinan berusaha terintegrasi secara elektronik.

Rohiatna, N. (2020). Implementasi Pelayanan Perizinan Secara Online Melalui Sistem Informasi Manajemen Pelayanan Administrasi Terpadu Kecamatan (Simpaten/Oss) Di Kecamatan Bandung Kidul Kota Bandung Provinsi Jawa Barat. VISIONER: Jurnal Pemerintahan Daerah Di Indonesia, 12(3), 515–538.

Sugiyono, D. (2013). Metode penelitian pendidikan pendekatan kuantitatif, kualitatif dan R&D.

Yusof, M. M., Kuljis, J., Papazafeiropoulou, A., & Stergioulas, L. K. (2008). An evaluation framework for Health Information Systems: human, organization and technology-fit factors (HOT-fit). International Journal of Medical Informatics, 77(6), 386–398.