PUBLIC SERVICE LOGIC: A SYSTEMATIC LITERATURE REVIEW AND FUTURE RESEARCH AGENDA

Muhammad Rizki Pratama, S.IAN., MPA; Ni Putu Febi Wulandari; Anisa Maharani

doi:10.30737/mediasosian.v8i2.6034

Authors

Muhammad Rizki Pratama, S.IAN., MPA Departemen Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya,
Ni Putu Febi Wulandari Departemen Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya, Indonesia
Anisa Maharani Departemen Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya, Indonesia

DOI:

https://doi.org/10.30737/mediasosian.v8i2.6034

Keywords:

Public Service Logic, Systemic Literature Review, New Public Management

Abstract

Public Service Logic (PSL) has emerged as a prominent topic in contemporary discussions on the fundamentals of public service delivery, challenging the mainstream principles dominated by New Public Management (NPM). Essentially, PSL is grounded in a service-dominant approach, while NPM follows a product-dominant approach. This distinction implies that public services should focus on co-creating value rather than relying solely on one-sided product delivery. This study aims to systematically analyze the literature on PSL through a systematic literature review method. The review is crucial for understanding the dynamics and trajectory of PSL research, as well as identifying existing research gaps to inform future research agendas.

Author Biography

Muhammad Rizki Pratama, S.IAN., MPA, Departemen Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya,

Scopus ID:Â 57397762700

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