Etika Pelayanan Publik dan Tantangan Tata Kelola Pemerintahan Desa

Abd. Rohman; Nanang Bagus

doi:10.30737/mediasosian.v10i1.7494

Authors

Abd. Rohman Universitas Tribhuwana Tunggadewi
Nanang Bagus Universitas Tribhuwana Tunggadewi

DOI:

https://doi.org/10.30737/mediasosian.v10i1.7494

Keywords:

etika pelayanan publik, tata kelola desa, akuntabilitas, pemerintah desa, good governance, public service ethics, village governance, accountability, village administration

Abstract

Penelitian ini bertujuan menganalisis implementasi etika pelayanan publik serta mengidentifikasi tantangan tata kelola pemerintahan desa melalui pendekatan konfiguratif. Fokus kajian diarahkan pada penerapan prinsip equality, loyalty, dan responsibility dalam praktik pelayanan administrasi desa. Penelitian menggunakan pendekatan kualitatif dengan teknik wawancara mendalam, observasi, dan dokumentasi untuk memperoleh pemahaman komprehensif mengenai dinamika etika pelayanan di tingkat desa. Hasil penelitian menunjukkan bahwa ketiga prinsip etika telah diimplementasikan secara normatif dan prosedural, tercermin dalam pelayanan formal yang tidak diskriminatif, kepatuhan aparatur terhadap regulasi, serta responsivitas dalam penyelesaian administrasi. Namun demikian, implementasi tersebut dipengaruhi oleh keterbatasan kapasitas sumber daya manusia, beban kerja administratif, serta relasi sosial komunitarian yang membentuk ruang diskresi aparatur. Temuan ini menegaskan bahwa etika pelayanan publik di tingkat desa bukan hanya persoalan integritas individual, melainkan hasil interaksi antara budaya sosial lokal, diskresi aparatur, dan desain kelembagaan. Penelitian ini berkontribusi melalui perumusan model konfiguratif etika pelayanan desa yang memperkuat pemahaman mengenai hubungan antara nilai etis dan kualitas tata kelola pemerintahan lokal.

References

Aditio, B., Finaldi, A., & Roberia. (2025). Hubungan Diskresi dengan Kualitas Pelayanan Publik dalam Perspektif Street-Level Bureaucracy. Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik, 2(4), 27–36. https://doi.org/10.62383/presidensial.v2i4.1302

Anisa, R., Suherman, A., & Firdiyani, F. (2025). Etika Pelayanan Publik Dalam Pelayanan Administrasi Kependudukan Di Kelurahan Babakan Kota Tangerang. Publiciana: Jurnal Ilmu Administrasi, 18(01), 38–43. https://doi.org/10.36563/publiciana.v18i01.1200

Anuang, J., Simantung, L., & Albertus, R. (2023). Enhancing Ethical Decision-Making in Public Administration Through Ethics Training and Organizational Culture. Journal Social Civilecial, 1(3), 149–159. https://doi.org/10.71435/610498

Creswell, J. W., & Poth, C. N. (2021). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). Sage Publications.

Croitoru, R. I., & Bercu, A. M. (2024). The importance of human resources development in the local public administration - foundation for good governance. Smart Cities International Conference, 24, 439–452. https://scrd.eu/index.php/scic/article/view/710

Demir, T., Reddick, C. G., & Perlman, B. J. (2023). Ethical Performance in Local Governments: An Empirical Study of Organizational Leadership and Ethics Culture. He American Review of Public Administration, 53(5–6), 209–223. https://doi.org/10.1177/02750740231175

Fiva, J. H., Geys, B., Heggedal, T.-R., & Sørensen, R. (2025). Political Alignment and Bureaucratic Pay. Journal of Public Administration Research and Theory, 31(3), 596–615. https://doi.org/10.1093/jopart/muaa053

Hanafi, Y., Hardianto, W. T., & Rohman, A. (2019). PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM. Reformasi : Jurnal Ilmiah Ilmu Sosial Dan Ilmu Politik, 9(2), 153–160.

Jama, S. A. (2023). Personal Public Service Ethics as a Public Servant. Journal of Public Policy and Administration, 7(2), 36–38. https://doi.org/10.11648/j.jppa.20230702.11

Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analysis; A Methods Sourcebook (Edition 3). SAGE.

Mozin, S. Y., & Isa, R. (2023). Optimalisasi Pelayanan Publik dalam Tata Kelola Pemerintahan Desa. URNAL PENGABDIAN MASYARAKAT BANGSA, 1(4), 150–155. https://doi.org/10.59837/jpmba.v1i4.75

Novita, A., Sipatu, L., Adam, R., & Ibrahim, A. I. (2026). Work Culture and Bureaucratic Ethics in Public Administration : An Educational Management Perspective on Human Resource Development. Journal of Educational Management Research, 05(02), 1180–1205. https://doi.org/10.61987/jemr.v5i2.1846

Pamungkas, P., & Munawir, I. (2025). The role of ethics in improving the quality of public services. Priviet Social Sciences Journal, 5(9), 34–46. https://doi.org/10.55942/pssj.v5i9.705

Poljašević, B. Z., Gričnik, A. M., & Žižek, S. Š. (2025). Human Resource Management in Public Administration : The Ongoing Tension Between Reform Requirements and Resistance to Change. Administrative Sciences, 15(3), 1–27. https://doi.org/10.3390/admsci15030094

Puhi, M. S., Prihatini, F., Tui, D., & Nani, Y. N. (2025). Penerapan Etika Birokrasi Dalam Pelayanan Publik ( Studi Kasus di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gorontalo ) Implementation of Bureaucratic Ethics in Public Services ( Case Study at the Population and Civil Registration Service of Goron. SosiologiJurnal Penelitian Dan Pengabdian Kepada Masyarakat, 3(1), 20–30. https://doi.org/10.37905/sjppm.v3i1.462

Rifnaldi, M., Cholik, A., Hapsari, P. F., Hardiansyah, & Setiasih, A. (2025). The Influence of Organizational Culture and Ethics on Public Services at the Medan Satria District Office. LeadJournalofEconomyandAdministration(LEJEA), 3(2), 91–97. https://doi.org/10.56403/lejea.v3i2.235

Rohman, A., & Trihardianto, W. T. (2019). Reformasi Birokrasi dan Good Governance. Intrans Publishing.

Sa’diah, R., Amelia, S., Nurjannah, T., Ningsih, H., & Wilda, Z. (2025). Analysis of The Low Government Human Resource Governance on The Efficiency and Accountability of Public Services in Jambi City. Civic Governance and Public Administration (JGPA), 1(1), 53–69. https://doi.org/10.64021/cgpa.1.1.53-69.2025

Thomann, E., James, O., Deruelle, T., Thomann, E., & James, O. (2025). Interventions to reduce bureaucratic discrimination : a systematic review of empirical behavioural research. Public Management Review, 27(8), 1959–1986. https://doi.org/10.1080/14719037.2024.2322163

Timbuleng, M., Johannes, R. A., Pangkey, I., & Mamonto, F. H. (2023). ANALISIS ETIKA PELAYANAN PUBLIK Studi Pada Kantor Badan Perencanaan Pembangunan Daerah Provinsi Sulawesi Utara Author. Jurnal Ilmiah Administrasi Pemerintahan Daerah (JIAPD), 15(2), 208–221. https://doi.org/10.33701/jiapd.v15i2.3543

Wirasanti, N., & Darmi, T. (2024). Upaya Kepala Desa dalam Mewujudkan Tata Kelola Pemerintahan yang Baik di Desa Tambak Rejo , Kabupaten Bengkulu Utara. Jurnal Manajemen Publik Dan Kebijakan Publik (JMPKP), 6(SEPTEMBER), 104–115. https://doi.org/10.36085/jmpkp.v6i2.5111

Zaitul, Z., Ilona, D., & Novianti, N. (2023). administrative sciences Good Governance in Rural Local Administration. Administrative Sciences, 13(1), 1–19. https://doi.org/10.3390/admsci13010019

Zavattaro, S. M., & Bearfield, D. (2022). Weaponization of Wokeness: The Theater of Management and Implications for Public Administration. Public Administration Review, 82(3), 487–500. https://doi.org/10.1111/puar.13484Digital Object Identifier (DOI)