Pengaruh Promosi dan Kualitas Pelayanan Terhadap Omset Penjulan Pada Marketplace Shopee
Abstract
Persaingan yang ketat di antara para pesaing adalah penyebab ketidakstabilan data kunjungan shopee. Oleh karena itu, promosi dan kualitas pelayanan dari beberapa unsur yang berdampak atas perubahan omset penjualan di marketplace digunakan dalam penelitian ini. Variabel independen dan dependen yang dihadirkan adalah Promosi (X1) dan kualitas pelayanan (X2) sebagai variabel independen dan omset penjualan (Y) variabel dependen dalam penelitian ini. Sampel diambil secara sampling jenuh sehingga semua bagian populasi masuk ke dalam sampel. Variabel Promosi (X1) memiliki nilai sig sebesar sig 0,12 < 0,05 yang berarti berpengaruh signifikan dan positif terhadap Omset Penjualan (Y) Pasar Shopee. Penelitian Tingkat Kualitas Pelayanan (X2) terhadap Omset Penjualan menghasilkan nilai sig 0,000 < 0,05 yang menunjukkan bahwa Kualitas Pelayanan berpengaruh signifikan terhadap Omset penjualan (Y).
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Copyright (c) 2023 Evi Indah Lestari, Nindya Kartika Kusmayati, Dhyah Wulansari
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