QUALITY OF LICENSING SERVICES FROM THE INVESTMENT AND INTEGRATED ONE-STOP SERVICES AGENCY OF NGANJUK REGENCY

Wahyu Setyo Utomo; Teguh Pramono; Heru Marwanto

doi:10.30737/mediasosian.v8i1.5595

Authors

Wahyu Setyo Utomo Program Studi Magister Administrasi Publik Universitas Kadiri
Teguh Pramono Program Studi Ilmu Administrasi Universitas Kadiri
Heru Marwanto Program Studi Ilmu Administrasi Universitas Kadiri

DOI:

https://doi.org/10.30737/mediasosian.v8i1.5595

Keywords:

Service Quality, Public Service, Licensing

Abstract

The Investment and Integrated One-Stop Services Agency of Nganjuk Regency is one of the regional government agencies in Nganjuk Regency which is an agency specifically tasked with providing licensing services that directly relate to the community. The Investment and Integrated One-Stop Services Agency of Nganjuk Regency is required to improve the quality of its services. The research method used by researchers is qualitative research with a descriptive research type. The results of the research show that based on Parasuraman's theory, measuring the quality of public services can be viewed from five main dimensions, namely 1) Tangible, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy shows that the quality of public services in The Investment and Integrated One-Stop Services Agency of Nganjuk Regency in general it is good. Even though there are deficiencies in the timeliness of services, the provision of service times and there is still discrimination in services to the community.

References

The Investment and Integrated One-Stop Services Agency of Nganjuk Regency is one of the regional government agencies in Nganjuk Regency which is an agency specifically tasked with providing licensing services that directly relate to the community. The Investment and Integrated One-Stop Services Agency of Nganjuk Regency is required to improve the quality of its services. The research method used by researchers is qualitative research with a descriptive research type. The results of the research show that based on Parasuraman's theory, measuring the quality of public services can be viewed from five main dimensions, namely 1) Tangible, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy shows that the quality of public services in The Investment and Integrated One-Stop Services Agency of Nganjuk Regency in general it is good. Even though there are deficiencies in the timeliness of services, the provision of service times and there is still discrimination in services to the community.